Refund Policy
Refund Policy for LXIPTV
Effective Date: 04/06/2025
At LXIPTV, we strive to provide the best IPTV subscription services to our customers. However, if you’re not satisfied with your purchase, we offer a 7-day refund policy.
1. Refund Eligibility
You are eligible for a refund under the following conditions:
Your refund request is made within 7 days from the date of purchase.
You have not used the IPTV service beyond a reasonable extent (e.g., logged in and streamed content excessively). We reserve the right to evaluate each refund request on a case-by-case basis.
You contact us within the 7-day period to initiate the refund process.
2. Non-Refundable Services
Please note that the following services are non-refundable:
Subscriptions that have exceeded the 7-day refund period.
Any custom configurations or purchases related to special requests.
Gift cards or credits applied to your account.
3. How to Request a Refund
To request a refund, please follow these steps:
Contact us at info@lxiptv.com with your order details (such as the email address used for the purchase, date of purchase, and the service plan).
Provide a brief explanation of why you are requesting a refund.
We will process your request within 3-5 business days, and you will be notified via email regarding the status of your refund.
4. Refund Processing
Refunds will be credited to the original payment method (e.g., credit card, PayPal). Please note that depending on the payment provider, it may take several business days for the funds to appear in your account.
5. Exceptions
We reserve the right to deny refund requests if:
The request is made after the 7-day period.
There is any evidence of abuse of the refund policy (e.g., frequent refund requests).
The service has been extensively used or tampered with in violation of our terms and conditions.
6. Changes to the Refund Policy
We may update or modify this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about any updates.
7. Contact Us
If you have any questions or need assistance with a refund request, please reach out to us at:
Email: info@lxiptv.com
Website: https://lxiptv.com/
